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Baltimore CitiStat

The Office of CitiStat is a small performance-based management group responsible for continually improving the quality of services provided to the citizens of Baltimore City. CitiStat evaluates policies and procedures practiced by City departments for delivering all manners of urban services from criminal investigation to pothole repair. Staff analysts examine data and perform investigations in order to identify areas in need of improvement. City agencies are required to participate in a highly particularized presentation format designed to maximize accountability. Agencies must be prepared to answer any question raised by the Mayor or her Cabinet at CitiStat sessions which are held every four weeks. As a result of its success, the CitiStat model has been adopted by local governments across the U.S. and around the world.

Contacts

CitiStat
City Hall, Room 606
100 N. Holliday Street
Baltimore MD, 21202
(410)396-4721
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