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Public Works / New Water & Wastewater

Citizen Alerts

Water level at Druid Hill Reservoir

The water level at Druid Hill Reservoir is visibly lower due to the effects of work to upgrade our water treatment plant at Montebello. Once upgrades are complete, near the beginning of May, Druid Hill water levels will return to normal.

Welcome to the NEW Bureau of Water and Wastewater website. Inside you will find information on virtually every aspect of Baltimore’s Water, Wastewater and Storm Water systems. You will learn about the history of these, how the systems operate today and our plans to provide even better service for a growing region and nation. You will also find important links to access various services, including, making a service request, looking up and paying your water bill and obtaining a boating permit for our reservoirs.

Bureau Head - Rudolph Chow, 410-396-3500

Divisions

Construction Management - Samuel O. Atolaiye, Chief, 410-396-1886
Engineering – Thak Bakhru, Acting Chief, 410-396-1460
Environmental Services - Ralph Cullison, Chief, 410-396-0539
Fiscal Services – Blake Bornkessel, Chief, 410-396-5182
Maintenance – Art Shapiro, Chief, 410-396-7870
Revenue Measurement and Billing – Vacant, 410-396-5890
Surface Water Management – Kimberly Burgess, Chief 410-396-0732
Wastewater – Michael Gallagher, Chief, 410-396-9617

Contacts

300 Abel Wolman
Municipal Building
Baltimore, MD 21202
410-396-3500

General
1,544 Employees
FY 12 Operating Budget: $335,554,899

An Important Message

Alert:

Customer Service

If you have water, sewer or storm drain issues which require our assistance, please call 311 or go to 311 on-line

Examples of these would be: no water in my house, broken main, sewage flowing into a stream, storm drain filled with trash…. By using 311 we can make sure your request is processed, tracked, completed and evaluated for customer satisfaction.

Baltimore County residents who receive water bills from Baltimore City: please call 410-396-5352 with your water (only) customer service requests and inquiries or use 311 on-line

All water customers can call 410-396-5398 for billing inquiries.