The Mayor's Office of Information Technology is responsible for deploying, utilizing and leveraging information technology to enhance productivity, broaden the capabilities, and reduce the operating costs of Baltimore City government, thereby improving the quality and timeliness of services delivered to the citizenry.
We accomplish our mission through the efforts of a talented and dedicated staff and the use of current technology. We serve our customers with enthusiasm and personal attention. We stress innovation and continuously search for better and more efficient ways of doing things.
We provide the following purpose, functions and services:
- Information technology leadership to the entire City, with specific counsel to the Mayor, Board of Estimates and other executive staff.
- Enterprise wide systems (e.g., networking, E-mail, Web access, etc.) in support of City government operations.
- A robust, flexible and secure information technology infrastructure which supports both centralized and distributed computing.
- A comprehensive and diverse suite of both off-the-shelf and self-developed application programs covering financial management; payroll and human resources; real property, water/wastewater, and other billing systems; GIS; elections; and, other subsidiary and specialized systems.
- Instruction, consultation, guidance and assistance to City agencies in all facets of information technology deployment.
- Operation of the City's 3-1-1 One Call and Dispatch Center which operates on a 24 hour a day, 365 days a year basis.
We are committed to the fair treatment of all people, the quality of working conditions and positive relations among all staff members. Towards these ends, we encourage open communications. We desire all staff members to enjoy their work, while achieving personal satisfaction and fulfilling the Agency's mission.