Information Technology / Current Projects
| Metropolitan Area Network |
Continuing efforts to upgrade existing wide area network resources to create a robust, city-wide information superhighway accessible to all agencies and partners. |
| E-mail |
Provide a consistent, expedient and reliable electronic messaging tool accessible by all City technology users, supply chain and other third parties, as well as the citizenry. |
| Intranet |
Deliver secure, responsive access to internal Web resources to the desktop. |
| E-business |
Employ Web enabled technology to provide the City's business partners and citizens the means to obtain information and conduct transactions via inter-computer access. |
| Enterprise Resource Planning |
Modernize the City's suite of core business computer applications while migrating from a centralized to a distributed environment. |
| Wireless Broadband Communications |
Expand the use of wireless communications to provide ample bandwidth to remote locations, e.g. Fire Houses, maintenance yards and other outlying facilities. |
| Revenue Management |
Consolidate several existing legacy applications including the Real Property Information System into a comprehensive, customer-centric revenue management and taxation system. |
| Geographic Information System |
Advance the input, processing and distribution of GIS information throughout the City in support of various requirements from public safety, utility maintenance, planning, economic development, CitiStat, and other City agencies and stakeholders. |
| Fleet Management |
Introduce a new citywide fleet management and accounting system which has increased vehicle availability, increased technician productivity and reduced city costs. |
| Remittance Processing/ Cashiering |
Completely modernize the collection of payments to the City whereby processing time, accuracy and access to customer account information are all greatly enhanced. |
| CitiTrack (CRM) |
Establish a standardized call-intake and work order management tool used by the 3-1-1 One Call Center and all City agencies. |
| Permit Processing |
Automate the City's permitting process such that most building permits are issued through the One Stop Shop in one hour or less. |
| Towing/Impound Lot Management |
Due to higher volumes of vehicles being removed from City streets, implement new technology to improve customer service for patrons of recovered vehicles and reduce processing time for vehicle disposal. |
| On-Line Payments |
Improve customer service by accepting payment of City bills via web or telephone. |
This page contains links to files which may require additional software to view. You may download free viewers below.