Trash, Recycling, Water

Who do I call for problems or questions about my water bill?

Call DPW Customer Support and Services at 410-396-5398. You can also visit our web site and select the "Customer Care" tab at the top of the page for helpful information about water and wastewater billing.

City agency
Public Works
Can I make payment arrangements to pay my water bill?

If the customer has breached a prior water payment agreement, full payment is due and no new agreement can be made. If no prior breach, the property is located in Baltimore County, and the bill is over $499, the customer must contact the Law Department at 410-396-3968 to make a payment agreement. If no prior breach, the customer must make a down payment in the amount of 50% of the balance. If there has been a prior breach, the customer is not eligible for future water payment agreements.

City agency
Finance
Can someone tell me why my water bill is so high?

Please contact Utility Billing at (410) 396-5398.

City agency
Public Works
Are there senior discounts for water billing?

Yes, please contact Utility Billing at (410) 396-5398

City agency
Public Works
How do I pay by phone?

Credit card payments can be made over the phone. Please call the City's payment processing service, Online Resources Corporation(ORCC) at 1-877-729-6269. Please note that a convenience fee will be charged for each payment. You will need the following information to use the automated phone service:

  • Account Number Information
  • Credit Card Information
  • Amount of Payment

Online check payments can be made over the phone. Please call the City's payment processing service, Online Resources Corporation (ORCC) at 1-866-397-4609. Please note that there is no convenience fee for this service. You will need the following information to use the automated phone service:

  • City Billing Account Number
  • Bank Transit Routing number (bottom left-hand corner of your check)
  • Bank Account number (bottom of your check to the right of the routing number)
  • Amount of Payment