Trash, Recycling, Water

I have no water in my home/business. What should I do?

Chances are that there may be a service interruption caused by a break on a main or on the water service line on your property. Baltimore City customers can call 311 and Baltimore County customers can call 410-396-5352 for information and assistance. Always keep bottled water on hand for such emergencies.

City agency
Public Works
How is our water tested?

On average, the City’s Water Quality Laboratory receives about 300 drinking water quality complaints each year. Our staff has been very diligent and successful in meeting the City’s goal of quickly addressing concerns through not only a comprehensive testing program but also by either initiating or suggesting remedial action for complaint resolution.

City agency
Public Works
What is causing my water to have an odd taste/odor?

Over the years, numerous cases of off-taste complaints have been resolved favorably when customers have been advised to disconnect out-door garden hoses. Often these hoses, with nozzles attached, can be found in a collapsed condition. It appears that in these cases, the rubber-like or plastic-tasting water that had been in the hose could, under the right conditions, be pulled back into homes by partial vacuum pressure. Additionally some customers can detect a slight taste and odor difference in times of drought when water is processed from the Susquehanna. This does not impact the overall quality of the water

City agency
Public Works
When will the water main break be fixed?

DPW crews work 24 hours a day to ensure that water service reaches your home or business. When water main breaks occur, repair times vary depending on the underground infrastructure. Information about water main breaks that affect a large number of customers will be posted on our Twitter and Facebook pages.

City agency
Public Works