The Bureau of Water and Wastewater supplies drinking water to 1.8 million people in the Baltimore Metropolitan Area, treats wastewater, maintains the City’s storm drain system, and operates three Reservoir Watersheds, three Water Filtration Plants and two Wastewater Treatment Plants. Providing 265 million gallons of drinking water daily requires not only expert management of the City’s water supply, but also strong performance in maintaining a system of 3,400 miles of water mains through Baltimore City and Baltimore County, which also includes 19,000 fire hydrants. Collecting and treating 250 million gallons of wastewater each day through 3,100 miles of sanitary mains also necessitates high levels of expertise in both wastewater treatment and sewer maintenance. Storm water drains into the City’s separate 1,000-mile storm water system through 33,000 inlets. Throughout water supply and wastewater treatment, the City’s water and wastewater is skillfully managed at three reservoir watersheds and five plants. With 1,700 employees, Baltimore City’s Bureau of Water and Wastewater operates a large-scale water system with great efficiency and provides some of the best drinking water in the country – receiving an A grade for purity from Men’s Health Magazine in 2007.
The Bureau of Water and Waste Water provides data on the following topics in its bi-monthly template:
Bureau of Water and Waste Water Total
Construction Management Total
Meter Shop Total
Storm Maintenance Total
Water Investigations Total
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Water Maintenance Total
Water Quality Total
Water Supply Total
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The Bureau of Water and Wastewater has committed its most prompt service to a list of twelve service requests (SRs), known as the Priority 12. These twelve SRs can be called into 311 by any resident or visitor and cover serious health concerns (such as sewer overflows), service complaints (such as no water or low pressure at a house), and poor repair to city infrastructure after a water repair (such as sidewalks and streets). Each request has a target resolution time – the number of days before the complaint should be addressed. After more than a year of the current targets, three SR types had their target resolution lowered in July 2007. This is the fifth time targets have been lowered in 5 years. Continually reducing the time residents wait for service is one of the most important aspects of the CitiStat process.