Community Relations Commission - Agency Functions
Investigative-Compliance Division
This unit's role is to accept, investigate and resolve
complaints of alleged unlawful discrimination, and to
develop and monitor formally negotiated conciliatory agreements.
The Commission enjoys a contractual relationship with
the federal EEOC, which requires it to also receive, investigate
and resolve federally deferred cases.
Community Relations Education-Public Relations Unit
This unit provides a wide array of services to the citizens
of Baltimore through its mediation, VIVA (Victims of Violence
Assistance) program, intergroup relations training, rumor
control, liaison and technical assistance and community
education presentations.
- Mediation/Conflict Resolution
Staff responds to disputes involving tow or more persons
or groups in conflict
- VIVA (Victims of Intimidation
and Violence Assistance Program)
Crisis intervention services when individuals or families
are assaulted or harassed, property vandalized as a
result of one's race, ethnicity, religion, sexual orientation,
etc.
- Intergroup Relations Training
This service is provided to organizations, agencies
and schools that are experiencing problems within the
organization that affects its productivity and/or effectiveness.
The scope and length of the training is dependent upon
the needs of the group, agency or organization.
- Technical Assistance/Education
This service involves educating citizens of their rights
and responsibilities in reaching their quest for equal
access to goods and services.
- Liaison/Referrals
This service provides information and referral services
to clients, community leaders, agencies' staff members,
neighborhood residents, etc. The agency also offers
outreach assistance at the Baltimore Branch of the NAACP
four half days per month.
- Rumor Control
An information service that provides factual information
in response to inquiries about rumors that, if left
unchecked, could produce fear and uncertainty throughout
communities and neighborhoods.
Tue. October 7, 2008