Department of Public Works - Bureau of Water & Wastewater Customer Care

DPW’s Cold Weather Tips
Artic blasts arrive. Protect your pipes.

Water Saving Tips & Tricks
Stop the dripping; Using water everyday; Saving water in the bathroom, Saving water in the Kitchen and laundry; Saving water outside the house; Saving water in the community.

Billing and Service Concerns

All water bills can be mailed to:
Bureau of Collections
200 Holliday Street, Room 1
Baltimore, MD 21202

Look up Water Bill Info • Pay Water Bill

Facts About Water Billing Services
Find quick answers here.

Pay Your Water Bill Online
For your convenience, Baltimore City has partnered with Official Payments Corporation (OPC) to facilitate automated payments online.

Online Water Billing Inquiry
If you have a question concerning your water bill, please visit this link and complete the appropriate form. You should receive an answer within 2 business days.

2007 Water Rate schedule

2007 Minimum Water Sewer Rates

NEW WATER TURN-OFF POLICY

The City of Baltimore has modified the Water Turn-off Program. Effective May 1, 2008, accounts are subject to turn-off for both owner and tenant occupied property. The account is subject to turn-off once the account has a delinquent balance of $ 250.00 and has been delinquent for 45 days and received a turn off notice. The Turn-off notice offers the responsible party the right to request a hearing to dispute their water bill. Services will not be re-established until the delinquent balances are settled.

The party responsible for the water bill may qualify for assistance after they received a delinquent or turn-off notice. See brochure for Low Income Water Assistance Program.

If you have questions concerning the payment of your water bill, please call 410-396-3988. The City of Baltimore values its water customers. We wish to continue providing you with excellent quality water at some of the lowest rates in the country.

Thank you for your continued support.
Sat. May 17, 2008