| Metropolitan Area Network |
Continuing efforts to upgrade existing
wide area network resources to create a robust,
city-wide information superhighway accessible to
all agencies and partners. |
| E-mail |
Provide a consistent, expedient
and reliable electronic messaging tool accessible
by all City technology users, supply chain and other
third parties, as well as the citizenry. |
| Intranet |
Deliver secure, responsive access
to internal Web resources to the desktop. |
| E-business |
Employ Web enabled technology to
provide the City's business partners and citizens
the means to obtain information and conduct transactions
via inter-computer access. |
| Enterprise Resource Planning |
Modernize the City's suite of core
business computer applications while migrating from
a centralized to a distributed environment. |
| Wireless Broadband Communications |
Expand the use of wireless communications
to provide ample bandwidth to remote locations,
e.g. Fire Houses, maintenance yards and other outlying
facilities. |
| Revenue Management |
Consolidate several existing
legacy applications including the Real Property Information
System into a comprehensive, customer-centric revenue
management and taxation system. |
| Geographic Information System |
Advance the input, processing and
distribution of GIS information throughout the City
in support of various requirements from public safety,
utility maintenance, planning, economic development,
CitiStat, and other City agencies and stakeholders. |
| Fleet Management |
Introduce a new citywide fleet management
and accounting system which has increased vehicle
availability, increased technician productivity and
reduced city costs. |
| Remittance Processing/ Cashiering |
Completely modernize the collection
of payments to the City whereby processing time, accuracy
and access to customer account information are all
greatly enhanced. |
| CitiTrack (CRM) |
Establish a standardized call-intake
and work order management tool used by the 3-1-1 One
Call Center and all City agencies. |
| Permit Processing |
Automate the City's permitting process
such that most building permits are issued through
the One Stop Shop in one hour or less. |
| Towing/Impound Lot Management |
Due to higher volumes of
vehicles being removed from City streets, implement
new technology to improve customer service for patrons
of recovered vehicles and reduce processing time for
vehicle disposal. |
| On-Line Payments |
Improve customer service by accepting
payment of City bills via web or telephone. |