This program is available until December 2026, funded by the American Rescue Plan Act
- B'more Fresh FAQ
General Questions:
What is B'more Fresh?
B'more Fresh is an Online SNAP Voucher program which provides $30 in monthly produce vouchers, and free delivery, to customers using their SNAP/EBT card online. Terms and Conditions apply.Who runs the B’more Fresh voucher program?
The B’more Fresh voucher program is operated by the Food Policy and Planning Division, which is within the Baltimore City Department of Planning.Who funds B’more Fresh?
The B’more Fresh program is funded by the American Rescue Plan Act.Incentive Questions:
How long do I have to use a B'More Fresh?
Yes, each month you will receive $30 to spend on fresh or frozen fruits and vegetables. This incentive is available once per month, until the end of the month.What is the total amount participants will receive?
Participants will be eligible to receive $30 per month for the full duration of the program, which is funded through 2026 by the American Rescue Plan Act.How long do I have to use a B’more Fresh produce voucher?
Length of time that you have to spend the B'More Fresh produce voucher varies. For Amazon, you will have 60 days to spend the voucher. For Safeway, you will have 30 days to spenf the voucher.Can the initial $5 SNAP purchase be made in-store?
The first $5 spend on SNAP eligible items can be spent at Safeway in-store or online, but for Amazon, it must be spent online through Amazon Fresh.Can this voucher be used in person?
No, the B’more Fresh produce voucher is an Online SNAP program only. The $30 can only be used for delivery or curbside pick-up orders.Am I only allowed to use the voucher toward fresh fruits and vegetables?
No. You can also use the voucher toward frozen fruits and vegetables. They cannot have added sugar, fat or salt though.Ordering Online Questions:
What are the benefits of shopping online?
Online grocery shopping offers convenience and potential savings through exclusive deals, reduced impulse purchases, easy price comparisons, and lower transportation costs. Although certain online fees may apply, these costs are often offset by the benefits.How far in advance should I place my order?
It depends on how busy the store is and what time you order. Orders may be fulfilled on the same day or delivered the following day(s). Some stores only deliver during specific hours of the day. Check your preferred grocer's website for delivery timeframes.Are online purchases secure?
Online purchases made with EBT are processed through secure electronic payment systems. At checkout, you must enter your EBT card's personal identification number (PIN) to authorize the transaction. Participating retailers also require customers to create and use a password-protected account. White these safeguards are designed to help protect your information, customers are responsible for maintaining the confidentiality of their account credentials and PIN.What happens when I place an order?
After you place an order, you will receive updates from the store regarding the shopping and delivery process. You can choose to receive updates through email or text message. Text message is recommended when possible. Shoppers may reach out with questions about your order. Text messages are a quick way to communicate.Do I need to have my phone with me after I place my order?
Yes. It is important to have your phone near you in case your shopper texts you with questions or to confirm substitutions. You will also be notified when your shopper has checked out and when your order has arrived.Delivery Questions
How do I know which stores deliver to my address?
Go to your preferred grocer’s website and find the store locator. Enter your address or zip code. Select a store near you. Each website is different, but generally, they will list if deliveries are offered.Is delivery covered?
Yes. For Amazon, B’more Fresh shoppers can earn a $20 delivery promotion coupon applied towards the delivery fee of B’more Fresh eligible items. For Safeway, B’more Fresh shoppers receive one free delivery each month.How will I know if an item is out of stock?
This will vary store by store. Most items will list "Out of Stock" when you search for them online but not all inventory is up to date. If the personal shopper finds an item is out of stock they will substitute the item for something similar or refund you for the cost of the item
- Amazon FAQ
How does B’more Fresh at Amazon work?
Baltimore City residents can earn a $30 benefit coupon by purchasing $5 worth of SNAP/EBT eligible items with your SNAP/EBT funds. Benefit coupons can be used to purchase SNAP/EBT eligible fresh, or frozen fruits and vegetables with no added salt, sugar or fat. Customers can earn 1 benefit coupon per calendar month. Benefit coupons are valid for 60 days. Terms and Conditions apply.What is the B'more Fresh Delivery promotion?
As a part of the B’more Fresh program with Amazon, Baltimore City residents can earn a $20 delivery promotion coupon by purchasing $5 worth of SNAP/EBT eligible items with your SNAP/EBT funds. The delivery funds will automatically be applied towards your B’more Fresh order. You can earn one delivery promotion coupon per calendar month. Delivery promotion coupons are valid for 30 days. Learn more about the delivery promotion here.What fruits and vegetables are eligible for B'more Fresh?
Fresh, or frozen fruits and vegetables with no added salt, sugar or fat are eligible for purchase with B’more Fresh benefit coupons. Shop all eligible items here.What fruits and vegetables are not eligible for B’more Fresh?
You cannot use your B’more Fresh benefit coupons to purchase fruit snacks, dried fruits, and condiments.Who is eligible for B'more Fresh?
Customers are eligible for B’more Fresh who use their SNAP/EBT benefits for eligible purchases with a delivery or pickup address in Baltimore, MD.Where can I use my B’more Fresh benefit coupons?
B’more Fresh benefit coupons can be redeemed on Amazon Fresh Online.How can I check my balance?
You can check your remaining B'more Fresh balance on the Benefits balance page.When can I expect to receive my B'more Fresh benefit coupon?
Your benefit coupon will be added to your benefit balance once your eligible $5 SNAP-EBT order has been shipped within your selected delivery or pickup timeframe.Can I use a partial amount of my benefit coupon?
Yes, during checkout benefit coupons will automatically be applied to eligible fresh, or frozen fruits and vegetables with no added salt, sugar or fat. These items are eligible for purchase with B’more Fresh benefits.Can I stack my B’more Fresh Benefit Coupons?
Yes, B’more Fresh Benefit coupons can be earned once per calendar month and only valid for 60 days.Do B’more Fresh benefit coupons expire?
Yes. Benefit coupons expire 60 days from the date received. You can check the expiration date of your most recent benefit coupons on the Benefits balance page.What if I have a problem receiving or using my B'more Fresh produce coupons?
Please contact Amazon Access customer service.Can I use my B’more Fresh benefit coupon to cover delivery fees or tip?
No, benefit coupon funds are only applied to qualifying fresh, or frozen fruits and vegetables with no added salt, sugar or fat. However, delivery promotion coupons can be applied to cover delivery fees of eligible items.Can I use multiple forms of payment with my benefit?
Yes, benefit coupons can be combined with multiple forms of payment such as SNAP/EBT card, credit, debit cards, gift cards, etc.Can I request a refund or cancel items purchased using benefit coupons?
Yes, if you cancel items paid for using your benefit coupon we will re-issue your benefit coupon. In the case of a refund we will issue a new benefit coupon.How do I add my SNAP EBT card to my Amazon account?
Visit the Amazon SNAP EBT page to add your SNAP EBT card and learn more about Amazon’s SNAP EBT program.
- Safeway FAQ
How does B’more Fresh at Safeway work?
Spend $5 of your SNAP benefits at Safeway and receive $30 in B’more Fresh digital deals to purchase fruits and vegetables every month.Who is eligible?
Baltimore City residents who use their SNAP/EBT card for eligible purchases at Safeway are eligible to earn B’more Fresh digital deals.What is the total benefit I receive?
Through Safeway you get three $10 digital deals ($30 total) for fruits and vegetables, plus one free grocery delivery each month.What are the delivery fees?
B’more Fresh at Safeway customers will receive one free delivery each month that they use their B’more Fresh digital deals.How do customers view produce digital deals once they’re distributed?
View your B’more Fresh produce digital deal in your Safeway loyalty account in your personalized deals gallery.How do participants add EBT information?
Add SNAP/EBT card during checkout under payment methods.How will customers know if a grocery product is eligible for purchase while shopping online?
All SNAP/EBT eligible items on Safeway.com are labeled with a dark blue ‘SNAP’ beneath the item description.How do I qualify for B’more Fresh digital deals?
Spend $5 or more using your SNAP EBT card on any SNAP-eligible items at a Baltimore City Safeway. This initial purchase can be online (using your account) or in-store (entering your loyalty phone number at the pin pad).Do I need a Safeway account to participate?
Yes. A free Safeway for U account is required to receive and redeem your digital deals.What is required at checkout?
You must enter the phone number linked to your Safeway for U account at the pin pad or during your online checkout.When will I receive my $30 in digital deals?
The digital deals are loaded to your account on the first day of the month following your qualifying purchase. (Example: Spend $5 in October, get digital deals November 1st).How do I keep getting the $30?
Just repeat the process - make at least one $5 SNAP purchase at a Baltimore City Safeway each calendar month to continue earning the digital deals for the following month.What can I buy with the $30 in digital deals?
You can use the $30 for any fresh or frozen fruits and vegetables that have no added sugar, salt, or fat.How do I redeem my digital deals?
Log into the Safeway app or website, go to the 'for U Deals' section, and "clip" (select) the three $10 digital deals. They will apply automatically when you purchase qualifying items online as long as you “clip” the B’more Fresh digital deals.Can I use these digital deals when I shop in-store?
No, these digital deals are for online purchases only. You can use your digital deals while shopping online and select either delivery or Drive Up & Go (curbside pickup).Do the digital deals expire?
Yes. The digital deals are valid for 30 days, starting from the first day of the month.Do I have to spend the entire $30 B’more Fresh digital deal in one purchase?
No, Safeway will divide their $30 monthly B’more Fresh digital deals into 3-$10 dollar digital deals. Participants can choose to use only 1 $10 digital deal or all 3 at one time.Can B’more Fresh digital deals be used if a customer has spent all their monthly SNAP allotment?
Yes, the B’more Fresh digital deals will go directly into your Safeway loyalty account. Use it like you would any other digital deal.What is the substitution policy if an item selected is unavailable?
When you place an online order, Safeway will attempt to fulfill it completely with your selected products or acceptable substitutions. Out of stocks may occur based on product availability. You will not be charged for missing items.If a customer receives unsatisfactory produce how will refunds be processed?
For any qualifying refund, Safeway will issue a credit to the payment method used to purchase the item or, if you choose, you may receive a credit on your account that can be applied to your next online order. Please note that this satisfaction guarantee does not cover damage caused by improper use, storage, or accidents after delivery or pick up, or any ordinary wear and tear on durable goods.How can I contact Safeway’s customer service?
For online grocery delivery and pickup purchases call: 877-505-4040. Or submit a request online.