Overview

The Mayor’s Office of Correspondence and Constituent Services (MOCCS) helps people in Baltimore get help from city departments or local organizations. If someone has a question or problem, they can talk to a person, in the Mayor’s Office of Correspondence and Constituent Services (MOCCS) by phone, by mail, or by email.

The Mayor’s Office of Correspondence and Constituent Services (MOCCS) team listens to the person’s concern and then contacts the right city department to help. They do this on behalf of Mayor Brandon M. Scott. the The Mayor’s Office of Correspondence and Constituent Services ( MOCCS) doesn't take sides or decide if a concern is right or wrong—they just help get it to the right place. The city department decides what happens next.

The Mayor’s Office of Correspondence and Constituent Services (MOCCS) also takes care of special requests like certificates, proclamations, or greeting letters from the Mayor, which people can ask for on the city’s website.

The Mayor’s Office of Correspondence and Constituent Services (MOCCS) helps residents access services through government agencies or nonprofit service providers when receiving constituent inquiries in-person, via phone, correspondence or email. The Mayor’s Office of Correspondence and Constituent Services (MOCCS) liaisons, acting on behalf of Mayor Brandon M. Scott, record a constituent’s concern(s) and contact the appropriate city agency for action and follow-up. The Mayor’s Office of Correspondence and Constituent Services (MOCCS) liaisons remain neutral and do not judge the validity of any constituent’s concern. City agencies make the final determination on the outcome of any action or service that may be provided by the City of Baltimore. The Mayor’s Office of Correspondence and Constituent Services (MOCCS) is also responsible for completing all ceremonial document requests (certificates of recognition, proclamations, and greeting letters) that are submitted through the city’s website. 

Any Baltimore resident can request a ceremonial document free of charge by completing our form: Request a Ceremonial Document 

Our main job is to keep track of letters and messages from citizens to the mayor. We also create special documents like certificates, proclamations, and friendly letters.

Request Ceremonial Documents

Mayor Brandon M. Scott gives ceremonial documents to recognize and congratulate Baltimore City residents and organizations, and welcome groups who are holding events in Baltimore. Here’s what you need to know: 

PLEASE NOTE:

  • At least 72 hours notice is appreciated for In Memoriam requests, but not required.
  • In Memoriams may be picked up Monday-Friday from 9:00AM–4:00PM at the first floor security desk in City Hall, 100 Holliday Street.
  • Recipient must have a Baltimore City connection.
  • Any draft language submitted may be edited or revised without notice at the discretion of the Mayor’s Office.
  • A request for any items that are similar to already issued certificates or proclamations will be denied.
  • No requested items may be used as part of an advertisement or commercial promotion without express permission from the Mayor’s Office.
  • All requests must be submitted using the electronic form below. All phone call requests will be guided to complete this form before the creation process will begin.
  • Issuance of any item does not constitute an endorsement by the Mayor or City of Baltimore.
  • All certificate and proclamation requests must be submitted 2 weeks before the requested delivery date. We do not guarantee that requests will be honored if it is received less than 2 weeks prior to the requested delivery date.
Request a Greeting Letter

The Mayor writes letters to say "welcome" to groups having big events in Baltimore. These events can be things like business meetings, festivals, school reunions, family gatherings, and other important get-togethers. Request a letter by filling out the form.

ATTENTION: The Mayor's Office will only send greeting letters via email in PDF format. No pickup will be available at City Hall.

Contact Us 

Constituent Services: 410-396-4900

Staff

Candisse Bennett-Parker, Director
Sharon Jackson, Deputy Director
Teresa Day, Special Assistant
Cyndie-Ann Cupid-Bowen, Constituent Services Liaison
Cierra King, Lead Constituent Services Liaison
Victoria Jenkins, Lead Correspondence Liaison
Jennett Cook, Correspondence Liaison
Shana Wilson, Special Projects Manager
Cassandra Stewart, Constituent Services Liaison
Daysha Creek, Constituent Services Liaison