Mayor's Office of Performance and Innovation

What We Do

The Mayor’s Office of Performance and Innovation (OPI) works with city agencies to improve how services work for residents using data and dashboards to make Baltimore better for everyone.

We approach each initiative with a collaborative spirit, curiosity, and statistical evidence, utilizing diverse experts to find unique data solutions for our partners. OPI runs multiple programs, including Tiger Teams, the Innovation Lab, and CitiStat. We believe in transparent performance, creating tangible results, and making government function faster.

How We Do It

OPI helps city agencies work better for you. We look at how well services are working, flag problems when they come up, and highlight ways to improve. Think of us as a helpful partner that keeps things moving in the right direction.

Understand what’s happening

We review agencies’ data so leaders and staff can see how city services are performing.

Find and fix problems

We dig into how services actually work, from the resident’s experience to the back office. Then we work with agency staff to remove bottlenecks.

Keep improvements going

We create simple tools like dashboards and maps that help agencies track progress and stay on track.

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We Are Data Driven

Every OPI service depends on trustworthy data. We build and maintain the systems that keep Baltimore's data accurate, up to date, and easy to use. That means city agencies work from the same numbers, decisions are backed by real information, and residents can check what the City reports. When data is reliable and shared, making smart decisions gets a lot easier.

Learn more about us here

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CitiStat

Data is always on our mind... that's why we're analyzing it daily, providing insights to our partners.

Tiger Teams

Six-month sprints that challenge city agencies to find innovative solutions to tough problems