About Us
The Mayor’s Office of Performance and Innovation (OPI) uses data and design to improve city services.
Our office partners with agencies across city government to understand performance, solve operational challenges, and build tools that support better decision-making. We collaborate with city leaders, frontline staff, and the public to identify what is working, where services are slowing down, and how they can improve.
Mission
To improve Baltimore city services by using data, design, and collaboration to improve city services in ways both residents and public servants can see and feel.
Vision
We envision Baltimore as a blueprint for local government nationwide: a city that delivers what matters most to residents, runs efficiently, and gets better every day.
What We Do
OPI sits within the City Administrator's Office, which helps us focus on the projects and partnerships that matter most to the city. We work as a small, dedicated team that supports agencies in making smarter decisions and delivering lasting improvements. We focus on three main areas of work:
Performance Management
Data and Analysis
Civic Improvement
Programs at a Glance
Our small, focused team of data scientists and designers unite to identify bottlenecks in process or tools in order to build something people can use.
We work on a wide array of programs and projects!
- CitiStat (citywide performance routines)
- Innovation Lab
- Open Baltimore (open data governance + publishing)
- Baltimore Digital (digital services + product delivery)
- Cross-Agency Delivery (tiger teams)
- Administration and Operations (portfolio discipline + storytelling)
How OPI Functions
Performance in Local Government
Effectiveness, Efficiency, Accountability
Tracking results, using data and evidence to guide decisions, and continuously holding ourselves accountable. It’s about making sure city government consistently delivers effective, efficient services residents can rely on.
Innovation in Local Government
Human-centered, Data-driven, Forward-looking
Deeply understanding residents’ needs, creatively applying new methods and technologies, and constantly finding better ways to deliver public services. It makes city government smarter, faster, and more responsive.
Our Teams
Director's Team
We keep OPI running at full speed—aligning priorities with city agencies, managing operations, and ensuring our work delivers measurable value for residents and partners.
Data & Analytics Team
Developing data products and analytical services for City agencies and beyond.
Performance Team
We lead the CitiStat program, which helps city leaders deliver measurable improvements for city services and focuses on tracking key performance indicators, identifying operational challenges, and achieving actionable solutions.
FAQ
- Is OPI a technology department?
OPI utilizes a variety of technologies to delivery for our agencies, but we are not an IT agency. We focus on improving service delivery with data.
- Does OPI run agencies’ operations?
No. Agencies deliver services themselves. We help them to identify what’s not working, remove blockers, and build improvements that agencies can sustain.
- Where can I find performance information?
Start with CitiStat reports and our public dashboards (like 311) and briefs as they are published.
Stay In The Loop!
| Instagram: @baltimore.opi | X: @baltimoreopi | SubStack | |
| Email: chiefdataofficer@baltimorecity.gov |