Frequently Asked Questions for Water Billing

How is the billing system related to the new meter I received?

The new meters are outfitted with technology that can electronically transmit meter readings. Customers can use this information to make better decisions about water consumption and conservation.

Will financial assistance programs still be available?

Yes. Please refer to the Financial Assistance section for options available to customers.

What happens to my current payment plan?

Customers on payment plans will see more detailed information about their payment plan on their monthly water bills.

Will I be able to pay my bill online?

Yes. Customers who wish to pay their bill online may do so by going to Baltimore City’s Bureau of Revenue Collections website.

Will I have the same account number?

No. Your account number will change and you will see this new number on your first monthly bill. You will need this account number to pay your bill.

Will I be charged for late payments?

Yes. Customers must make a payment by the due date on the bill to avoid a late fee.

Am I able to receive my bill electronically?

BaltiMeter Billing does have the ability for electronic billing but it is not being offered at this time.  It is, however, a future goal.  In the interim, customers will continue to receive paper bills and bill copies will be available online to customers through the customer portal.