Need Help Paying Your Water Bill?
If you’re having trouble paying your water bill, the Department of Public Works (DPW) has programs that can help. You might be able to get help with lower bills, payment plans, or money to help pay your bill. Some people may also qualify for discounts or fee waivers. Let’s see what help is right for you.
Water4 All Program
This water discount program helps Baltimore City residents who qualify get help paying their water bills.
Explore the Plan
PromisePay Plans
We work with PromisePay to offer payment plans for water bill balances of $50 or more.
Find a Plan
Medical Exemption Program
If you or the person you care for would be harmed if the water was turned off, apply for this program.
Get Started
Water and Sewer Adjustment Request
In some cases, the City may adjust the amount of water and/or sewer consumed for a billing period where a leak or situational (appliances, interior fixtures, etc) high usage was experienced.
Submit a Request
How To Access Your Water Bill Online
Learn how to sign up, log in, update your account, and pay your water bill online. We’ll show you how step by step!
Why Is My Bill Higher Than Normal?
Your water bills may change each billing cycle, due to a variety of factors. Learn more about it.
Contact Us
- Address: 200 Holliday St, First Floor, Room 8, Baltimore, MD 21202
- Office Hours: Monday - Friday, 8:30 am to 4:30 pm
- Call: 410-396-5398