Status of City Services

Last Updated: Tuesday, January 18, 2021

Under the leadership of Mayor Brandon M. Scott, Baltimore City government is working toward the full restoration of resident-facing city services. As they have throughout the pandemic, the majority of City services can be accessed online or over the phone. Residents are strongly encouraged to continue accessing City services online unless you need assistance.

Baltimore has continued to lead through the COVID-19 pandemic with a focus on public health. To that end, masks are required inside all City buildings to protect the health and safety of our workforce and our residents.

Due to the changing nature of the pandemic, the information below is subject to change.


Jump to a section:


Baltimore Animal Rescue & Care Shelter (BARCS)

Service Modifications:

  • Up-to-date information on the status of BARCS programs and services can be found on their website: https://www.barcs.org.

Baltimore City Board of Municipal and Zoning Appeals

Service Modifications:

  • Individuals seeking copies of documents maintained by BMZA should email [email protected] with their request.

Baltimore City Circuit Court

Service Modifications:

For the most recent status updates, visit:

Baltimore City Comptroller

Service Modifications:

Board of Estimates 

  • Individuals are able review bids in-person, Monday and Wednesday, 1-4pm, by appointment only. Please call (410) 396-4755 to make an appointment.
  • All Board of Estimates meetings are held virtually and streamed on Charm TV Baltimore.

Baltimore City Council

Service Modifications:

Baltimore City Employees’ Retirement System (BCERS)

Service Modifications:

  • The Employees’ Retirement System is accessible by appointment only for retirement applications and check pick up only; no walk in services. 
  • All other services (i.e. estimates, address changes, direct deposit and/or tax withholding services) are accessible via the member self-service portal located at www.bcers.org or via email at [email protected].

Baltimore City Fire Department (BCFD)

In-person Services Restored:

  • BCFD has resumed in-person EMS ride-alongs for higher learning institutions, as needed for student licensure, in very small groups.
  • EMS community education trainings. 
  • Hands-only CPR training.

Service Suspensions:

  • Recreation center visits.

Baltimore City Health Department (BCHD)

** As of 1/3/2022, city-operated senior center activities will be suspended, however "to go meals" will continue to be provided. Please call the centers in advance to request a boxed meal.

In-person Services Restored:

Division of Aging and CARE Services

  • Congregate meals. 

Division of Population Health and Disease Prevention

  • HIV Prevention - linkage to HIV and Hep C care.
  • HIV Prevention - partner services.

Division of Youth Wellness and Community Health

  • Childhood immunization.

Service Modifications:

Division of Aging and CARE Services

  • Adult Evaluation and Review Service (AERS). This program conducts comprehensive evaluations that identify the psychosocial and medical needs of older adults and adults with disabilities. For more information, call (410) 396-6006.
  • Community Personal Assistance Service (CPAS). More information available by calling Baltimore’s Maryland Access Point site: (410) 396-2273.
  • Health promotions.
  • Medicaid waiver supports planning.
  • Retired senior volunteer program.
  • Senior Assisted Living Group Home Subsidy.
  • Senior care. This program provides case management and helps with everyday activities such as bathing, dressing, laundry, medication supplies to older adults and persons with disabilities. For more information, call (410) 396-1605.
  • Senior companions. People who qualify for this program will be visited in their own homes by another older adult for regularly scheduled visits. For more information, call (410) 396-9405.

Division of Population Health and Disease Prevention

  • Overdose Response Program/Naloxone Trainings.
  • Clinical Services (Sexual Health and Wellness Clinics: STI, HIV, Hep C screening and treatment, PrEP and TB treatment, Dental Services, Mobile STI/HIV/PrEP/Hep C/Buperenorphine services).
  • Ryan White and CRRS Syringe Exchange Services.

Division of Youth Wellness and Community Health

  • Environmental Inspection Services Inspections (Plan Review, Ecology & Institutional Services & Food Control.
  • Environmental Inspection Services Permit Issuing Walk-up Lobby.
  • Lead poisoning prevention Environmental Inspections.
  • Lead Poisoning Prevention Home Visiting Services.
  • Virtual Supermarket is now an online delivery service for 9 senior sites.

Service Suspensions:

Division of Population Health and Disease Prevention

  • HIV Prevention Outreach Testing Services.
  • Office of Public Health Preparedness and Response Emergency Preparedness Outreach.

Division of Youth Wellness and Community Health

  • Blood Lead testing for clients.

Baltimore City Public Schools

In-person Services Restored:

  • City Schools will resume in-person learning for all students in all grades on Monday, August 30, 2021.
  • The Administrative Building (200 E. North Ave.) is open for enrollment activities and laptop/computer services (updated, 8/18/2021), with other activities occurring as necessary.
  • Masks or face coverings are required in all City Schools buildings.

Service Modifications:

Baltimore City Recreation and Parks (BCRP)

In-person Services Restored:

Many BCRP buildings have been accessible since restoring services in April 2021.

  • Senior programming.
  • Rec Centers: Youth, therapeutic and general services/programming are restored.  
  • Special facilities: All facilities are open except Shake & Bake which is temporarily closed due to a plumbing issue.
  • BCRP’s Administrative Office located at 3001 East Drive is now open to the public.

Service Modifications:

Service Suspensions:

Baltimore Community Lending

Service Modifications:

  • Real estate developers interested in obtaining funding for development projects in Baltimore City should call (410) 862-0938.
  • Entrepreneurs interested in obtaining funding for small businesses in Baltimore City should call (410) 319-0732.
  • Information about applying for loans can be found at bclending.org

Baltimore Convention Center

In-person Services Restored:

  • In-person events at the Convention Center, including meetings, conventions, trade shows, banquets, and public events. All Baltimore City COVID-19 regulations apply. Read the City’s latest Health Order, updated August 10, 2021: baltimorecity.gov/file/76675

Baltimore Development Corporation

Service Modifications:

  • All services are remote. The BDC office is closed except by appointment. 
  • Appointments can be scheduled by calling (410) 837-9305 or emailing [email protected].

Baltimore Office of Promotion and the Arts (BOPA)

Service Suspensions:

  • The Bromo Seltzer Arts Tower is currently closed. In consideration of the COVID-19 pandemic, BOPA’s public attractions and galleries are closed until further notice.
  • The open-air Farmers' Market closed for the season on December 19 with plans to re-open in April 2022.

Baltimore Police Department (BPD)

In-person Services Restored:

  • District buildings are open to the public. (Effective: 8/16/2021)

Service Modifications:

  • District community meetings are currently being held virtually.

Department of Finance (DOF)

Service Modifications:

  • The Bureau of Revenue Collections will be closed to in-person transactions as of January 10, 2022.  Payments can continue to be made online at https://cityservices.baltimorecity.gov/paysys, by mail “Director of Finance, Abel Wolman Building, 200 Holliday Street, Baltimore, MD 21202,” and at the Revenue Collections dropbox at the same address from 8:30am to 5:00pm during week days. 
  • For more information see https://cityservices.baltimorecity.gov/paysys or call 410-396-3000 for general questions. Accessing the website is encouraged due to heavy call volume. For property transfer please utilize www.simplifile.com for electronic filings.
  • Liens: Can be ordered online or via a request accompanied by a check or money order left in the Drop Box. The requestor can include their FEDEX number to expedite lien sheets.
  • Property transfers: Customers can go online to pay yield, transfer and recordation tax and other bills to transfer properties. Drop Box is available for paper transactions.
  • Refunds & Adjustments: Customers must go online for refunds and adjustments for refunds and help understanding and researching various bills and adjustments. Customers can call (410) 396-3971.

For people in need of additional assistance:

  • Billing: Customers can come to Billing to obtain copies of bills. Maximum three transactions per customer.
  • Cashiers: Customers can come to the cashier's window to pay bills. Drop Box is available for customers paying by check or money order.
  • Parking Fines: Customers can come to Parking Fines to request trials, obtain copies of vehicular citations, pay vehicular citations, receive refunds, and obtain an understanding of what they owe to renew their registration. Drop Box is available for customers paying by check or money order.
  • Tax Sale: Customers can call (410) 396-3987 for assistance. On a limited basis, residents can make an appointment to meet with a member of the staff in-person.

Department of Housing and Community Development (DHCD)

In-person Services Restored:

Effective: 8/16/2021

  • Permit Office - One Stop Shop.
    • A computer kiosk is available for public usage, and staff will assist by providing a step-by-step guide for the type of permit you need assistance with processing. The public can find these same handouts along with videos instructions online at  https://dhcd.baltimorecity.gov/permit-pro-workshop-series.
  • Office of Homeownership. 
  • Relocation assistance.

Field Services Restored:

  • Energy audits.
  • Home visits.
  • Indoor building screens. 
  • Lead hazard reduction program.
  • Property inspections.
  • Rehabilitation services.
  • Relocation for property acquisition.
  • Risk assessments.
  • Weatherization.

Department of Legislative Reference (DLR)

Service Suspensions:

  • The Legislative Reference Library is closed to the public until further notice. 

Department of Public Works (DPW)

In-person Services Restored:

  • Water bill-related payments, inquiries, and adjustments. 
  • Street sweeping services are back online.
  • Bulk trash and large appliances collection services for residents will resume on Saturday, October 2, 2021, with a modified schedule:
    • Collections will occur on Saturdays from 7 a.m. - 3 p.m. with services focused on a different sector of Baltimore City each week.
    • Each household will be allowed the removal of up to three items per month. 
    • Residents can begin contacting 311 to request a collection date starting September 17, 2021. When residents call 311, service representatives will share the next collection date available. 
    • Collections will be limited to 200 bulk trash stops, and 30 white goods stops per Saturday. Requests received after this limit is reached will be scheduled for the following month.
    • Read the release for more information.

Field Services Restored:

  • Meter Flow test.

Service Suspensions:

  • Neighborhood street sweeping.

Department of Planning

Service Modifications:

Department of Transportation (DOT)

In-person Services Restored:

  • DOT has been conducting in-person community meetings. 
  • Right-of-way permitting.
  • Towing services to the City’s impound facility at Fallsway. The public is allowed to come in during hours of operation without appointments to retrieve vehicles. No cash transactions at this time.
  • Street sweeping services are back online.

The following services have been restored as of 8/16/2021:

  • 48-Hour parking enforcement.
  • Peak-hour parking enforcement.
  • Scofflaw enforcement.
  • Towing services to the City’s impound facility at Fallsway.
  • Traffic calming studies.
  • Traffic investigations.

The following transportation services have maintained operations: 

  • Charm City Circulator. 
  • Dockless vehicles.
  • Harbor Connector.

Field Services Restored:

The following services have already been restored:

  • Abandoned vehicles.
  • Conduit contractors.
  • Federal contract work.
  • Maintenance operations.
  • Metered parking enforcement.
  • Residential permit parking enforcement.
  • Sidewalk paving work.

Service Modifications:

  • Towing services to the City’s impound facility at Pulaski Highway are available by appointment only.

Service Suspensions:

  • Street sweeping enforcement will be suspended until DPW resumes street sweeping services.

Enoch Pratt Free Library

Effective Immediately

Service Modifications:

  • The Library will continue to operate on a limited schedule through January 31st. Branches are open Tuesday-Saturday from 10am-6pm.

Environmental Control Board (ECB)

Service Modifications:

  • Since November 2020, the ECB has been conducting hearings virtually.

Service Suspensions:

  • The ECB will not be open for in person requests for information. There will be a drop box at the agency for written requests and hearing requests.

Fire and Police Employees’ Retirement System

Service Modifications:

  • In-person appointments and walk-in visits for the Fire and Police Employees’ Retirement System (F&P) have been suspended. All appointments will be handled via videoconference, telephone, and email.
  • If you have any questions or would like to schedule a virtual appointment please email us at [email protected] or call F&P Member Services at (410) 497-7929, Option 1.

In-person Services Restored: 

  • There will be limited in-person appointments. In-person appointments will be offered only to members who have issues which cannot be handled virtually by video conference, telephone or through email. 
  • Appointments will be approved on a case by case basis as the F&P will limit the number of people inside the offices at one time.

Service Modifications:

  • Walk-in visits continue to be suspended at this time.
  • If you have any questions or would like to schedule a virtual or in-person appointment please email us at [email protected] or call F&P Member Services at (410) 497-7929, Option 1.

Law Department

Service Modifications:

  • All services will be at maximum telework posture EXCEPT for mail and process servers effective January 21, 2022.
  • The reduced schedule for acceptance of mail and process servers is as follows: Monday, Wednesday, and Friday 1:00 PM - 4:30 PM

Liquor License Board

Service Modifications:

Live Baltimore

Service Modifications:

Live Baltimore is offering all services by phone, email, and Zoom. No in-person appointments are available at this time.

  • Relocation and home-buying assistance.
  • School navigation assistance.

Mayor’s Office of Children & Family Success (MOCFS)

In-person Services Restored:

  • All HeadStart programs have opened for in-person classes effective September 7, 2021. 

Service Modifications:

  • All Community Action Partnership (CAP) Centers will close for in-person appointments effective immediately. CAP Center staff will shift to a rotating telework schedule. Assistance will continue to be available through the Call Center at (410) 396-5555. Utility and rent assistance applications can be dropped off at a CAP Center Drop Box, mailed in, or completed online at bmorechilden.com/residents.

Mayor's Office of Correspondence and Constituent Services (MOCCS)

Service Modifications:

Service Suspensions:

  • Walk-Ins.

Mayor’s Office of Employment Development (MOED)

Service Modifications:

  • All Mayor’s Office of Employment Development centers will return to telework effective January 10, 2022.

Mayor’s Office of Homeless Services (MOHS)

Effective January 11, 2022

Service Modifications: 

  • If you are unsheltered and would like to schedule an off-site visit from the Outreach Team, please call (410) 545-1862.    
  • In-person appointments with Housing Opportunities for Persons with HIV/AIDS (HOPWA) have been suspended, with provisions for clients to drop off forms and documents so that recertification can be done over the phone/video. Essential services for emergency services and outreach will continue.

Service Suspensions:

  • At this time, the MOHS office at 7 E. Redwood Street is closed to the public.
  • Outreach intake and needs assessment by appointment or walk-in are currently suspended.

Mayor’s Office of Minority and Woman-Owned Business Development (MWOBD)

Service Modifications:

  • Outreach events, business training and resource classes, business meetings, and coaching settings are currently being conducted online. View the calendar of upcoming events: BaltimoreSourceLink.com

Mayor's Office of Neighborhood Safety and Engagement (MONSE)

In-person Services Restored:

  • The Baltimore City Visitation Center (BCVC) has resumed in-person supervised visitation and monitored exchange services and will accept referrals for cases involving intimate partner violence, stalking, dating violence and/or child sexual abuse. 

Service Modifications:

Division of Population Health and Disease Prevention

  • Use of Center’s playroom activities has been modified.
  • Service intakes are being conducted virtually and by phone. Contact the Center Director at (443) 844-8931 with inquiries.

Office of Equity and Civil Rights (OECR)

Field Services Restored:

  • Investigators have resumed site visits to conduct in-person interviews.

Service Modifications:

  • Complaints regarding alleged civil rights violations may be made online or over the phone. Call (410) 396-3141
    • To file a complaint, visit 7 E Redwood St. during walk in hours. Register at the front desk and ask to visit the Office of Equity and Civil Rights on the 9th Floor. 
    • When you arrive at the 9th Floor, you will find a table with blank complaint forms that you will be able to fill out and drop off. You may take a form with you to drop off at a later date. 
    • Pease follow CDC protocols at all times. Masks MUST be worn at ALL times while in the building.
  • Public outreach and education regarding civil rights violations is currently taking place virtually. 

Service Suspensions:

  • In-person complaints regarding an array of alleged civil rights violations are currently suspended. 

Office of the Inspector General (OIG)

Service Modifications:

  • The OIG will continue to have meetings with complainants and whistleblowers by appointment only. 
  • Call the OIG Hotline at 1 (800) 417-0430 for any tips and interviews will be scheduled.

Parking Authority of Baltimore City (PABC)

Service Modifications:

  • The Residential Permit Parking section will begin servicing customers on a M, W, F, 8:30am - 4:30pm schedule beginning February 7, 2022.

Visit Baltimore

Service Suspensions:

  • The Baltimore Visitor Center is currently closed to the public.