Status of City Services

Last Updated: Thursday, October 14, 2021

Under the leadership of Mayor Brandon M. Scott, Baltimore City government is working toward the full restoration of resident-facing city services. As they have throughout the pandemic, the majority of City services can be accessed online or over the phone. Residents are strongly encouraged to continue accessing City services online unless you need assistance.

Baltimore has continued to lead through the COVID-19 pandemic with a focus on public health. To that end, masks are required inside all City buildings to protect the health and safety of our workforce and our residents.

Due to the changing nature of the pandemic, the information below is subject to change.


Baltimore Animal Rescue & Care Shelter (BARCS)

Service Modifications:

  • Up-to-date information on the status of BARCS programs and services can be found on their website: https://www.barcs.org.

Baltimore City Circuit Court

Service Modifications:

For the most recent status updates, visit:

Baltimore City Comptroller

Service Modifications:

Board of Estimates 

  • Individuals are able review bids in-person, Monday and Wednesday, 1-4pm, by appointment only. Please call (410) 396-4755 to make an appointment.
  • All Board of Estimates meetings are held virtually and streamed on Charm TV Baltimore.

Baltimore City Council

Service Modifications:

Baltimore City Employees’ Retirement System (BCERS)

Service Modifications:

  • The Employees’ Retirement System is accessible by appointment only for retirement applications and check pick up only; no walk in services. 
  • All other services (i.e. estimates, address changes, direct deposit and/or tax withholding services) are accessible via the member self-service portal located at www.bcers.org or via email at [email protected].

Baltimore City Fire Department (BCFD)

In-person Services Restored:

  • BCFD has resumed in-person EMS ride-alongs for higher learning institutions, as needed for student licensure, in very small groups.
  • EMS community education trainings. 
  • Hands-only CPR training.

Service Suspensions:

  • Recreation center visits.

Baltimore City Health Department (BCHD)

In-person Services Restored:

Division of Aging and CARE Services

  • Congregate meals. 
  • Senior centers.

Division of Population Health and Disease Prevention

  • HIV Prevention - linkage to HIV and Hep C care.
  • HIV Prevention - partner services.

Division of Youth Wellness and Community Health

  • Childhood immunization.

Service Modifications:

Division of Aging and CARE Services

  • Adult Evaluation and Review Service (AERS). This program conducts comprehensive evaluations that identify the psychosocial and medical needs of older adults and adults with disabilities. For more information, call (410) 396-6006.
  • Community Personal Assistance Service (CPAS). More information available by calling Baltimore’s Maryland Access Point site: (410) 396-2273.
  • Health promotions.
  • Medicaid waiver supports planning.
  • Retired senior volunteer program.
  • Senior Assisted Living Group Home Subsidy.
  • Senior care. This program provides case management and helps with everyday activities such as bathing, dressing, laundry, medication supplies to older adults and persons with disabilities. For more information, call (410) 396-1605.
  • Senior companions. People who qualify for this program will be visited in their own homes by another older adult for regularly scheduled visits. For more information, call (410) 396-9405.

Division of Population Health and Disease Prevention

  • Overdose Response Program/Naloxone Trainings.
  • Clinical Services (Sexual Health and Wellness Clinics: STI, HIV, Hep C screening and treatment, PrEP and TB treatment, Dental Services, Mobile STI/HIV/PrEP/Hep C/Buperenorphine services).
  • Ryan White and CRRS Syringe Exchange Services.

Division of Youth Wellness and Community Health

  • Environmental Inspection Services Inspections (Plan Review, Ecology & Institutional Services & Food Control.
  • Environmental Inspection Services Permit Issuing Walk-up Lobby.
  • Lead poisoning prevention Environmental Inspections.
  • Lead Poisoning Prevention Home Visiting Services.
  • Virtual Supermarket is now an online delivery service for 9 senior sites.

Service Suspensions:

Division of Population Health and Disease Prevention

  • HIV Prevention Outreach Testing Services.
  • Office of Public Health Preparedness and Response Emergency Preparedness Outreach.

Division of Youth Wellness and Community Health

  • Blood Lead testing for clients.

Baltimore City Public Schools

In-person Services Restored:

  • City Schools will resume in-person learning for all students in all grades on Monday, August 30, 2021.
  • The Administrative Building (200 E. North Ave.) is open for enrollment activities and laptop/computer services (updated, 8/18/2021), with other activities occurring as necessary.
  • Masks or face coverings are required in all City Schools buildings.

Service Modifications:

Baltimore City Recreation and Parks (BCRP)

In-person Services Restored:

Many BCRP buildings have been accessible since restoring services in April 2021.

  • Senior programming.
  • Rec Centers: Youth, therapeutic and general services/programming are restored.  
  • Special facilities: All facilities are open except Shake & Bake which is temporarily closed due to a plumbing issue.
  • BCRP’s Administrative Office located at 3001 East Drive is now open to the public.

Service Modifications:

Service Suspensions:

Baltimore Community Lending

Service Modifications:

  • Real estate developers interested in obtaining funding for development projects in Baltimore City should call (410) 862-0938.
  • Entrepreneurs interested in obtaining funding for small businesses in Baltimore City should call (410) 319-0732.
  • Information about applying for loans can be found at bclending.org

Baltimore Convention Center

In-person Services Restored:

  • In-person events at the Convention Center, including meetings, conventions, trade shows, banquets, and public events. All Baltimore City COVID-19 regulations apply. Read the City’s latest Health Order, updated August 10, 2021: baltimorecity.gov/file/76675

Baltimore Development Corporation

Service Modifications:

  • All services are remote. The BDC office is closed except by appointment. 
  • Appointments can be scheduled by calling (410) 837-9305 or emailing [email protected].

Baltimore Office of Promotion and the Arts (BOPA)

Service Suspensions:

  • The Bromo Seltzer Arts Tower is currently closed. In consideration of the COVID-19 pandemic, BOPA’s public attractions and galleries are closed until further notice.

Baltimore Police Department (BPD)

In-person Services Restored:

  • District buildings are open to the public. (Effective: 8/16/2021)

Service Modifications:

  • District community meetings are currently being held virtually.

Department of Finance (DOF)

In-person Services Restored:

Online services are strongly encouraged. Link: cityservices.baltimorecity.gov/paysys/

For people in need of additional assistance:

  • Billing: Customers can come to Billing to obtain copies of bills. Maximum three transactions per customer.
  • Cashiers: Customers can come to the cashier's window to pay bills. Drop Box is available for customers paying by check or money order.
  • Parking Fines: Customers can come to Parking Fines to request trials, obtain copies of vehicular citations, pay vehicular citations, receive refunds, and obtain an understanding of what they owe to renew their registration. Drop Box is available for customers paying by check or money order.
  • Tax Sale: Customers can call (410) 396-3987 for assistance. On a limited basis, residents can make an appointment to meet with a member of the staff in-person.

Service Modifications:

  • Liens: Can be ordered online or via a request accompanied by a check or money order left in the Drop Box. The requestor can include their FEDEX number to expedite lien sheets.
  • Misc. Taxes & Business Licensing: Customers can go online for licensing to obtain and renew licenses and to pay miscellaneous taxes. Drop Box is available for paper transactions.
  • Property transfers: Customers can go online to pay yield, transfer and recordation tax and other bills to transfer properties. Drop Box is available for paper transactions.
  • Refunds & Adjustments: Customers must go online for refunds and adjustments for refunds and help understanding and researching various bills and adjustments. Customers can call (410) 396-3971.

Department of Housing and Community Development (DHCD)

In-person Services Restored:

Effective: 8/16/2021

  • Permit Office - One Stop Shop.
  • Office of Homeownership. 
  • Relocation assistance.

Field Services Restored:

  • Energy audits.
  • Home visits.
  • Indoor building screens. 
  • Lead hazard reduction program.
  • Property inspections.
  • Rehabilitation services.
  • Relocation for property acquisition.
  • Risk assessments.
  • Weatherization.

Department of Legislative Reference (DLR)

Service Suspensions:

  • The Legislative Reference Library is closed to the public until further notice. 

Department of Public Works (DPW)

In-person Services Restored:

  • Water bill-related payments, inquiries, and adjustments. 
  • Bulk trash and large appliances collection services for residents will resume on Saturday, October 2, 2021, with a modified schedule:
    • Collections will occur on Saturdays from 7 a.m. - 3 p.m. with services focused on a different sector of Baltimore City each week.
    • Each household will be allowed the removal of up to three items per month. 
    • Residents can begin contacting 311 to request a collection date starting September 17, 2021. When residents call 311, service representatives will share the next collection date available. 
    • Collections will be limited to 200 bulk trash stops, and 30 white goods stops per Saturday. Requests received after this limit is reached will be scheduled for the following month.
    • Read the release for more information.

Field Services Restored:

  • Meter Flow test.

Service Suspensions:

  • Mechanical street sweeping.

Department of Planning

Service Modifications:

Department of Transportation (DOT)

In-person Services Restored:

  • DOT has been conducting in-person community meetings. 
  • Right-of-way permitting.
  • Towing services to the City’s impound facility at Fallsway. The public is allowed to come in during hours of operation without appointments to retrieve vehicles. No cash transactions at this time.

The following services have been restored as of 8/16/2021:

  • 48-Hour parking enforcement.
  • Peak-hour parking enforcement.
  • Scofflaw enforcement.
  • Towing services to the City’s impound facility at Fallsway.
  • Traffic calming studies.
  • Traffic investigations.

The following transportation services have maintained operations: 

  • Charm City Circulator. 
  • Dockless vehicles.
  • Harbor Connector.

Field Services Restored:

The following services have already been restored:

  • Abandoned vehicles.
  • Conduit contractors.
  • Federal contract work.
  • Maintenance operations.
  • Metered parking enforcement.
  • Residential permit parking enforcement.
  • Sidewalk paving work.

Service Modifications:

  • Towing services to the City’s impound facility at Pulaski Highway are available by appointment only.

Service Suspensions:

  • Street sweeping enforcement will be suspended until DPW resumes street sweeping services.

Enoch Pratt Free Library

In-person Services Restored:

  • All Pratt locations are open at 50% capacity with COVID-19 safety procedures in place. Learn more: prattlibrary.org/about-us/covid-19-updates/pratt-library-reopening 
  • The Pratt is currently offering access to books and collection, research assistance, internet and computer access, job assistance, and hybrid and virtual programs for children, teens and adults.

Environmental Control Board (ECB)

In-person Services Restored:

  • Since November 2020, the ECB has been conducting hearings virtually.

Service Suspensions:

  • In-person requests for information. (Expected Restoration: 10/24/2021)

Fire and Police Employees’ Retirement System

Service Modifications:

  • In-person appointments and walk-in visits for the Fire and Police Employees’ Retirement System (F&P) have been suspended. All appointments will be handled via videoconference, telephone, and email.
  • If you have any questions or would like to schedule a virtual appointment please email us at ContactBCFP[email protected] or call F&P Member Services at (410) 497-7929, Option 1.

In-person Services Restored: 

  • There will be limited in-person appointments. In-person appointments will be offered only to members who have issues which cannot be handled virtually by video conference, telephone or through email. 
  • Appointments will be approved on a case by case basis as the F&P will limit the number of people inside the offices at one time.

Service Modifications:

  • Walk-in visits continue to be suspended at this time.
  • If you have any questions or would like to schedule a virtual or in-person appointment please email us at [email protected] or call F&P Member Services at (410) 497-7929, Option 1.

Law Department

In-person Services Restored:

Effective 8/16/2021:

  • Receipt and distribution of legal documents and pleadings received by mail. 
  • Legal process, including summons and subpoenas, to be served by hand.
  • MBE/WBE certification applications.

Field Services Restored:

  • On-site investigations related to claims and MBE/WBE certified businesses.

Liquor License Board

Service Modifications:

Live Baltimore

Service Modifications:

Live Baltimore is offering all services by phone, email, and Zoom. No in-person appointments are available at this time.

  • Relocation and home-buying assistance.
  • School navigation assistance.

Mayor’s Office of Children & Family Success (MOCFS)

In-person Services Restored:

  • All HeadStart programs have opened for in-person classes effective September 7, 2021. 
  • The Southeast and Northwest Baltimore City Community Action Partnership (CAP) centers are open for appointment-only services effective Wednesday, October 13, 2021. Appointments are not for checking the status of applications. The following services are available by appointment:
    • Self-service resource room for photocopies or computer access to complete online applications
    • Staff assistance to complete energy or rental assistance applications

Schedule an appointment here: bmorechildren.com/cap-appointments.

Service Modifications:

  • CAP Centers are currently closed to the public but continue to offer assistance through the Call Center at (410) 396-5555. Utility and rent assistance applications can be dropped off at a CAP Center Drop Box, mailed in, or completed online at bmorechilden.com/residents.
  • The Southern, Eastern and Northern CAP Centers are currently closed to the public but continue to offer assistance virtually and through the Call Center at (410) 396-5555. They will re-open for in-person services in the coming months.
  • Utility and rental assistance applications can be dropped off at a CAP Center Drop Box, mailed in, or completed online at bmorechilden.com/residents.

Mayor's Office of Correspondence and Constituent Services (MOCCS)

Service Modifications:

Service Suspensions:

  • Walk-Ins.

Mayor’s Office of Employment Development (MOED)

In-person Services Restored:

  • Youth Opportunity and Workforce centers across the City are now open effective September 7, 2021. To request assistance or an appointment or locate the workforce center nearest you, please visit: MOED: Job Seeker Services (arcgis.com)

Mayor’s Office of Homeless Services (MOHS)

Service Modifications:

  • If you are unsheltered and would like to schedule an off-site visit from the Outreach Team, please call (410) 545-1862.

Service Suspensions:

  • At this time, the MOHS office at 7 E. Redwood Street is closed to the public.
  • Outreach intake and needs assessment by appointment or walk-in are currently suspended. (Expected Restoration: 10/1/2021)

Mayor’s Office of Minority and Woman-Owned Business Development (MWOBD)

Service Modifications:

  • Outreach events, business training and resource classes, business meetings, and coaching settings are currently being conducted online. View the calendar of upcoming events: BaltimoreSourceLink.com

Mayor's Office of Neighborhood Safety and Engagement (MONSE)

In-person Services Restored:

  • The Baltimore City Visitation Center (BCVC) has resumed in-person supervised visitation and monitored exchange services and will accept referrals for cases involving intimate partner violence, stalking, dating violence and/or child sexual abuse. 

Service Modifications:

Division of Population Health and Disease Prevention

  • Use of Center’s playroom activities has been modified.
  • Service intakes are being conducted virtually and by phone. Contact the Center Director at (443) 844-8931 with inquiries.

Office of Equity and Civil Rights (OECR)

Field Services Restored:

  • Investigators have resumed site visits to conduct in-person interviews.

Service Modifications:

  • Complaints regarding alleged civil rights violations may be made online or over the phone. Call (410) 396-3141
    • To file a complaint, visit 7 E Redwood St. during walk in hours. Register at the front desk and ask to visit the Office of Equity and Civil Rights on the 9th Floor. 
    • When you arrive at the 9th Floor, you will find a table with blank complaint forms that you will be able to fill out and drop off. You may take a form with you to drop off at a later date. 
    • Pease follow CDC protocols at all times. Masks MUST be worn at ALL times while in the building.
  • Public outreach and education regarding civil rights violations is currently taking place virtually. 

Service Suspensions:

  • In-person complaints regarding an array of alleged civil rights violations are currently suspended. 

Office of the Inspector General (OIG)

In-person Services Restored:

  • The OIG continues to serve the citizens of Baltimore. Call the OIG Hotline at 1 (800) 417-0430 for any tips and interviews will be scheduled.

Parking Authority of Baltimore City (PABC)

In-person Services Restored:

  • Residential permit parking services are available in-person Monday-Friday from 8:30-4:30 p.m. Please wait for your month to renew. Online services are strongly encouraged. More information: parking.baltimorecity.gov/residential-parking

Visit Baltimore

Service Suspensions:

  • The Baltimore Visitor Center is currently closed to the public.