Get Help with Everyday Technology
If you need help with everyday technology, contact our trusted partner organizations for assistance. Support is available by phone and email. You may be able to get help with things like:
- Using a laptop, tablet, or smartphone
- Connecting to Wi-Fi or the internet
- Setting up or using email
- Logging into online accounts
- Troubleshooting basic device issues
- Finding online resources and services
Contact Marylanders Online Call Center
Hours: Monday through Friday, 9:00 a.m. to 5:00 p.m.
Phone: (301) 405-9810
Toll-free: (866) 206-8467
Email: marylandersonline@umd.edu
Contact NPower Community Helpdesk
Hours: Monday through Friday, 10:00 a.m. to 6:00 p.m.
Phone: (410) 724-1101
Email: support@npowerchd.zendesk.com
Freqently Asked Questions
- Who can use this service?
Baltimore City residents who need help with basic technology questions or issues.
- Does this cost anything?
No, this support is free.
- Do I need an appointment?
An appointment is not needed. Residents can call or email the support providers directly during their service hours.
- Can I get help in person?
Support is only available by phone and email.