Trash, Recycling, Water

How can I get bulk trash collected?

Bulk trash collection must be scheduled via 311 and must be scheduled at least 4 business days prior to pickup (not including holidays). The number of pickups scheduled per day is limited to approximately 600. When the limit is reached, collection may be scheduled for any other available date. For more information or to schedule a pickup, visit 311 online or dial 311.

Restrictions apply: No more than 3 items will be collected (exception: up to 4 tires, without rims). No auto parts or building materials will be collected. No flammable or hazardous waste (including paint) will be collected.

City agency
Public Works
How can I find out my trash/recycling day?

Visit Baltimore CityView to use the Trash & Recycling Days interactive map or call 311.

City agency
Public Works
Who do I complain to about trash in my community?

Call 311 or go to 311 Online to report issues or problems like illegal dumping, no trash collection, no recycling collection.

City agency
Public Works
Who do I call for problems or questions about my water bill?

Call DPW Customer Support and Services at 410-396-5398. You can also visit our web site and select the "Customer Care" tab at the top of the page for helpful information about water and wastewater billing.

City agency
Public Works
Who do I contact when my trash or recycling collection has been missed?
Call 311 or go to 311 Online as soon as you know it has been missed so it can be collected.
City agency
Public Works
When will the water main break be fixed?

DPW crews work 24 hours a day to ensure that water service reaches your home or business. When water main breaks occur, repair times vary depending on the underground infrastructure. Information about water main breaks that affect a large number of customers will be posted on our Twitter and Facebook pages.

City agency
Public Works
Where can I find my nearest drop-off center?

Call 311 or see the list of Citizen Drop-off Centers on our Recycling web page.

City agency
Public Works
I have no water in my home/business. What should I do?

Chances are that there may be a service interruption caused by a break on a main or on the water service line on your property. Baltimore City customers can call 311 and Baltimore County customers can call 410-396-5352 for information and assistance. Always keep bottled water on hand for such emergencies.

City agency
Public Works
How is our water tested?

On average, the City’s Water Quality Laboratory receives about 300 drinking water quality complaints each year. Our staff has been very diligent and successful in meeting the City’s goal of quickly addressing concerns through not only a comprehensive testing program but also by either initiating or suggesting remedial action for complaint resolution.

City agency
Public Works
What is causing my water to have an odd taste/odor?

Over the years, numerous cases of off-taste complaints have been resolved favorably when customers have been advised to disconnect out-door garden hoses. Often these hoses, with nozzles attached, can be found in a collapsed condition. It appears that in these cases, the rubber-like or plastic-tasting water that had been in the hose could, under the right conditions, be pulled back into homes by partial vacuum pressure. Additionally some customers can detect a slight taste and odor difference in times of drought when water is processed from the Susquehanna. This does not impact the overall quality of the water

City agency
Public Works
How can I get a tree planted in front of my house?

Complete the Tree Planting Request form(PDF File) and mail it to the Forestry Division.

City agency
Recreation and Parks
Who should I call if my tree needs pruning?

Contact 311 to report a tree that needs pruning. Trees, unlike shrubs, only need to be pruned every five to seven years. Topping is very unhealthy for a tree. Pruning of city trees is usually done in order to elevate it high enough so that people can walk on the sidewalk. It is elevated so that trucks will not damage them. We also prune away from lights and stop signs. It’s a benefit to the homeowner when trees grow over their house because it will contribute to lower utility bills.

City agency
Recreation and Parks
Who maintains the City's street trees?

Baltimore City Department of Recreation and Parks’ Forestry Division maintains the city’s street trees with four in-house crews and nine contract crews. There are approximately 200,000 street trees in Baltimore City. Regular maintenance includes pruning, watering, mulching and removal when a tree is dead. Citizens can assist with this effort by watering and mulching the trees in front of their houses. This will enable the Forestry Division to focus more on trees in the medians and commercial areas of the city.

City agency
Recreation and Parks
What can we do about a sidewalk that's uplifted by a tree?

Contact 311 and request that the Footways Division come out and repair the sidewalk. We will NOT remove a tree because it conflicts with a sidewalk. The city of Baltimore has invested much time and energy into allowing a tree to grow to full maturity. Large trees provide many benefits to the citizens of Baltimore. Some examples of these benefits are absorbing storm water, cleaning the air of pollutants, shading the streets, providing a buffer to cars, increasing real estate values and lowering utility bills. There are many new approaches to incorporating large trees with pedestrian walkways and they still provide a safe experience.

City agency
General Services
Can I make payment arrangements to pay my water bill?

If the customer has breached a prior water payment agreement, full payment is due and no new agreement can be made. If no prior breach, the property is located in Baltimore County, and the bill is over $499, the customer must contact the Law Department at 410-396-3968 to make a payment agreement. If no prior breach, the customer must make a down payment in the amount of 50% of the balance. If there has been a prior breach, the customer is not eligible for future water payment agreements.

City agency
Finance
Can someone tell me why my water bill is so high?

Please contact Utility Billing at (410) 396-5398.

City agency
Public Works
Are there senior discounts for water billing?

Yes, please contact Utility Billing at (410) 396-5398

City agency
Public Works
Where can I find the City's Landscape Manual?

The Landscape Manual is currently being developed as part of the TransForm Baltimore Zoning Code rewrite process. It will include landscaping and screening standards for new development and redevelopment within the City to promote attractive development, protect property values, and provide environmental benefits. The DRAFT Landscape Manual is available on the TransForm website.

City agency
Planning
How do I report a rat problem in my neighborhood?

Rats can cause property damage and affect a community's image. Good sanitation practices are the best ways to control the rat population. Key steps toward rat elimination include removing sources of food, water, and shelter. Crucial to rat prevention is storing trash in tightly covered trash containers. For added assistance, request Baltimore City Rat Rub Out services. Call 311 or go to 311 Online.

City agency
Public Works
How do I pay by phone?

Credit card payments can be made over the phone. Please call the City's payment processing service, Online Resources Corporation(ORCC) at 1-877-729-6269. Please note that a convenience fee will be charged for each payment. You will need the following information to use the automated phone service:

  • Account Number Information
  • Credit Card Information
  • Amount of Payment

Online check payments can be made over the phone. Please call the City's payment processing service, Online Resources Corporation (ORCC) at 1-866-397-4609. Please note that there is no convenience fee for this service. You will need the following information to use the automated phone service:

  • City Billing Account Number
  • Bank Transit Routing number (bottom left-hand corner of your check)
  • Bank Account number (bottom of your check to the right of the routing number)
  • Amount of Payment