Government & Civil Services

How do I get a library card?
Anyone who lives or owns property in Maryland is eligible for a free Pratt Library card!
City agency
Enoch Pratt Free Library
Where can I find information about City services?

Contact the City's One Call Center by dialing 311 or visit the online Baltimore 311.

City agency
Information Technology
Where can I find information about DPW events?
Call 311 or follow us on Facebook or Twitter. You can also call the DPW Communications and Community Affairs office at 410-545-6541.
City agency
Public Works
How do I request City services?

Call 311, the City's One Call Center, or go to 311 Online to request service. 

City agency
Information Technology
Who is the Community Planner for my area of Baltimore City?

Comprehensive Planners are assigned to geographic sections (planning districts). Each planner is intimately involved in, and aware of planning initiatives, the Capital Improvement Program, and its role in implementing the plans developed for their district.

City agency
How does CitiStat work?

The Office of CitiStat is a small, performance-based management group responsible for continually improving the quality of services provided to the citizens of Baltimore City. CitiStat evaluates policies and procedures practiced by City departments for delivering all manners of urban services from criminal investigation to pothole repair.

Can I visit CitiStat?
How do I get a fire fighter or fire truck to visit my school?

The Baltimore City Fire Department encourages teachers and schools to invite BCFD to talk about fire safety, smoke alarms, fire prevention and even teach hands-only CPR. To have a BCFD firefighter or apparatus visit your school, please contact BCFD Community Outreach by emailing Capt. Deirdre Weems (

The Office of the Fire Marshal presents lifesaving information which also includes Fire Safety. Presentations include, but are not limited to, Pre-fire Planning, Fire Drills, Safe exits way out (TWO), Meeting Places, (Once Out-Stay Out), Working Smoke Detectors (one on every floor including the basement), keeping matches & lighters out of the reach of minors, Heating equipment safety (space heaters, Kerosene, portable etc.) and other issues that may arise.

City agency
Fire Department